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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ana Metcalf

Ana Metcalf

November 10, 2025

5  out of  5
rating by Ana Metcalf
"La mejor decision que tome para seguro de auto es elegir a State Farm, tienen mejores precios y tienen excelentes aseguradores como Pablo Gonzalez quien me ayudo a conseguir la poliza mas conveniente para mi. Quiero resaltar su sabiduria en seguros de auto y gran calidad humana"
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Yesica Antonio

November 10, 2025

5  out of  5
rating by Yesica Antonio
"I'm writing this review simply to highlight the excellent work of Pablo González; his knowledge and incredible customer service are outstanding. State Farm’s prices are very good. I highly recommend them!!"
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Raheem Robinson

November 7, 2025

5  out of  5
rating by Raheem Robinson
"I was helped by Ian, very nice guy, very patient, Explained everything in detail, customer service was excellent."
We responded:
"Raheem, thank you for sharing your experience! I'm happy to hear that Ian provided excellent service and detailed explanations. We appreciate your feedback and are always here to assist with any insurance needs. Let us know if there's anything else we can do for you!"
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Cynthia Raulerson

November 6, 2025

5  out of  5
rating by Cynthia Raulerson
"Great company. They took the time to tell me what the best plan would be. They also didn't make me feel like I was just another client. Y'all keep up the great job!!!!!!!"
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Ashley McIntosh

November 5, 2025

5  out of  5
rating by Ashley McIntosh
"Pablo was a great help, he got me set up with a new policy and was very helpful and made sure I had everything set up"
We responded:
"Thank you, Ashley! I'm happy to hear that Pablo was able to assist you with setting up your new policy and ensuring everything was in order. Our team is dedicated to providing helpful and thorough service. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Alexis Calvo

November 5, 2025

4  out of  5
rating by Alexis Calvo
"Muy buena experiences con el personal de está oficina"
We responded:
"¡Gracias, Alexis! Me alegra saber que tuviste una buena experiencia con nuestro equipo. Siempre estamos aquí para ayudarte con cualquier cosa que necesites. ¡No dudes en contactarnos si tienes más preguntas!"
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Cheryl Lundy-Carn

November 5, 2025

5  out of  5
rating by Cheryl Lundy-Carn
"They will work with you to help get the plan you need. I appreciate them. They are very good.They have reasonable prices."
We responded:
"Thank you, Cheryl, for your wonderful feedback! I'm happy to know that our team was able to assist you in finding the right plan at a reasonable price. Your appreciation means a lot to us. If you ever need further assistance or have any questions, feel free to reach out!"
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Robin June

November 4, 2025

5  out of  5
rating by Robin June
"Luke Waggoner reached out to give me a quote. It was substantially cheaper than the insurance I already had, and he made the transition completely seamless and painless. I highly recommend this company."
We responded:
"Thank you, Robin! I'm happy to hear that Luke was able to provide you with a great quote and make the transition smooth. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime!"
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Danielle Chambers

November 4, 2025

5  out of  5
rating by Danielle Chambers
"Frank is the best! I called for a quote and he explained everything very clearly and professionally so I understand what is going to be covered in my policy."
We responded:
"Thank you, Danielle! I'm happy to hear that Frank provided you with clear and professional service. We aim to make sure you fully understand your policy coverage. If you have any more questions or need further assistance, feel free to reach out!"
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Connie Seace

November 4, 2025

5  out of  5
rating by Connie Seace
"Luke was awesome quick easy and saved me 150 dollars every month so I love state farm and especially Luke. Thank you so much and God bless you and your families."
We responded:
"Connie, thank you for your wonderful feedback! I'm happy to hear that Luke was able to assist you efficiently and help you save money. We appreciate your kind words and support. If you ever need anything else, feel free to reach out!"
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Ken Griffiths

November 3, 2025

5  out of  5
rating by Ken Griffiths
"Agent James Palmeri was polite and knowledgeable. He is an excellent asset for the agency. I am pleased to be a customer. The entire staff is professional and courteous always there for you when you need help. As good as it gets at Russ Vorhis State Farm Insurance Agency."
We responded:
"Ken, thank you for your wonderful review! I'm glad to hear that James provided you with polite and knowledgeable service. He truly is an excellent asset to our team. We're happy to have you as a customer and look forward to assisting you with any future needs. - Russ Vorhis - State Farm Insurance Agent, Orange Park, FL"
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Andrea Arnold

November 1, 2025

5  out of  5
rating by Andrea Arnold
"Luke was wonderful! Answered all my questions I had and spent time checking my current rate from usaa to match them to state farm."
We responded:
"Andrea, thank you for your feedback! I'm glad to hear that Luke was able to assist you and provide the information you needed. We appreciate your trust in us for your insurance needs. If there's anything else we can do for you, just let us know!"
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Gee Vee

October 27, 2025

1  out of  5
rating by Gee Vee
"Everything was fine until you actually started to use the coverage you pay for. Needed to get my windshield replaced due to a rock cracking it and because of that I get a called that im being dropped. My sister had her first accident in about 5 years and because of that she got dropped. My neice had gotten a speeding ticket...one speeding ticket and was dropped. My nephew had to get his windshield replaced due to a crack and you guessed it...because of that he was dropped! Everything is great when you paying and dont have any issues but dont have an accident, get a ticket, for god forbid your windshield cracks due to no fault of your own because they will immediately drop you! State farm for what?!"
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Manny Correa

September 19, 2025

5  out of  5
rating by Manny Correa
"Rachel Berry was a great help! She made my transfer easy, was very nice and respectful, and gave me 100%+ satisfaction. Excellent customer service—patient, helpful, and honest. Highly recommend!"
We responded:
"Manny, thank you for your fantastic feedback! I'm happy to hear that Rachel provided such excellent service and made your transfer smooth. Your recommendation means a lot to us. If there's anything else we can assist you with, feel free to reach out!"
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Marsha Rueda

June 4, 2025

5  out of  5
rating by Marsha Rueda
"My whole experience with State Farm, especially Jessica has been very easy and rewarding. They have gone out of their way to make sure that my experience have been Satisfied. I’m very thankful with the Experience and interaction with Jessica and State Farm."
We responded:
"Thank you for your review, Marsha! I'm happy to hear that your experience with our office, especially with Jessica, has been smooth and rewarding. We appreciate your kind words and are grateful for your trust in us. If you need anything else, feel free to reach out!"
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Peter Williams

May 30, 2025

5  out of  5
rating by Peter Williams
"I absolutely love when speaking to Tua. She’s very clear, well educated, and every question is answered and fulfilled. Amazing job"
We responded:
"Thank you, Peter—we really appreciate you sharing your experience. It’s great to hear that your questions have been handled clearly and thoroughly. Your feedback means a lot, and we’re always here if anything else comes up."
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Melissa Carswell

April 17, 2025

5  out of  5
rating by Melissa Carswell
"Jessica was super helpful. She helped me adjust my insurance needs and save some money!"
We responded:
"Thank you, Melissa! I'm happy to hear that Jessica was able to assist you in adjusting your insurance needs and help you save money. We appreciate your feedback."
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Dave Goslin

April 16, 2025

5  out of  5
rating by Dave Goslin
"Everything went well with my tow. The tow driver was very professional and cared about my safety. I want to Thank Jessica for following up with me so I was able to get my 150.00 back that I paid to start the process of the tow. This is why we use State Farm and Russ Vorhis and his staff have always been so professional. Thank you"
We responded:
"Dave, thanks for taking the time to share this—I really appreciate it. I’m glad Jessica was able to follow up and help get everything sorted out. It means a lot to know you’ve had good experiences with our team over the years. We’re always here when you need us."
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Christi Mclaughlin

March 27, 2025

5  out of  5
rating by Christi Mclaughlin
"Have been with State Farm for years! They’ve always been so helpful! Today I received the best customer service from Jessie. She helped me out and went above and beyond!"
We responded:
"Thank you, Christi, for your wonderful feedback! I'm glad to know that Jessie provided you with exceptional service and went the extra mile. Your long-standing relationship with us is truly valued. If you ever need further assistance, don't hesitate to reach out!"
Profile photo of Crystal Pouncy

Crystal Pouncy

March 25, 2025

5  out of  5
rating by Crystal Pouncy
"I switched to State Farm from an insurance company I had for years and I'm glad I did! Not only did I get a better rate, but the customer-service is great. Jessie from the Vorhis office is always very professional, knowledgeable, patient and friendly. I strongly recommend."
We responded:
"Thank you so much, Crystal, for sharing your experience! I'm happy to hear that switching to State Farm has been beneficial for you. Jessie is indeed a valuable part of our team, and I'm glad she could provide you with the professional and friendly service you deserve. If you ever need further assistance or have questions, feel free to reach out to our office. We're here to help!"
Profile photo of Richard Eng

Richard Eng

January 8, 2025

1  out of  5
rating by Richard Eng
"This branch is probably the worst I've had to deal with. They price gouge if you don't pay attention to your renewal. They forget to bundle when you renew. Somehow, no tickets or accidents makes your rates go up! Customer service or even getting someone in the phone is a joke. I'd you do manage to get a person, they have no idea how to answer your questions. Just a sad branch. Time to go!"
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taylor Saxon

January 2, 2025

5  out of  5
rating by taylor Saxon
"Great service and products! Love this office. Jessie was amazing today!"
We responded:
"Thank you, Taylor! I'm glad to know you had a wonderful experience with our office. If there's anything else you need, feel free to contact us anytime!"
Profile photo of Patricia Foster

Patricia Foster

November 15, 2024

5  out of  5
rating by Patricia Foster
"I called to get a lower premium for my home owners insurance. Living in Florida, I expect it to be high but this year it doubled in price. Russ Voorhees State Farm has been my insurer for several cars over the years. Took a shot and reached out to them. Spoke with Cheryle Cade. Very helpful and patient. My premium with the same coverage is less than half of what I am paying currently. Plus saving on my car premiums since bundling. Just a wonderful experience."
We responded:
"Patricia, thank you for sharing your experience! I'm glad Cheryle could assist you in finding a more affordable premium for your homeowners insurance. It's great to know that bundling your policies also helped you save on your auto insurance. We always aim to provide helpful and patient service, and I'm happy you had a wonderful experience with our office. If you need any further assistance, don't hesitate to reach out. - Russ Vorhis - State Farm Insurance Agent, Orange Park, FL"
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Evelyn MacLeod

October 24, 2024

5  out of  5
rating by Evelyn MacLeod
"Worked with Jessie this morning to set up car insurance for my boys. She was helping, provided options, professional and supportive. Also, very sweet!! Truly an asset!"
We responded:
"Evelyn, thank you for sharing your experience! I'm glad Jessie could assist you with setting up auto insurance for your boys. Her professionalism and supportive nature are truly valued in our office. We appreciate your kind words and are here for any future needs you may have. - Russ Vorhis - State Farm Insurance Agent, Orange Park, FL"
Profile photo of Mallory Abubakar

Mallory Abubakar

October 15, 2024

5  out of  5
rating by Mallory Abubakar
"Today, I had the privilege of speaking with Jessica, and she was absolutely fabulous! There were some questions I had regarding my current policy, and she was very knowledgeable, helpful, professional, and patient. I felt comfortable speaking with her, and normally, I dread even the thought of calling insurance companies, but she made it feel like a breeze from beginning to end! I was super appreciative and thankful for all of her assistance! Thank you, again, Jessica!⭐️⭐️⭐️⭐️⭐️"
We responded:
"Mallory, thank you for sharing your experience! I'm glad Jessica could assist you with your policy questions and make the process smooth and comfortable. It's wonderful to know that she provided knowledgeable, professional, and patient service. We appreciate your kind words and are always here to help with any future needs. - Russ Vorhis - State Farm Insurance Agent, Orange Park, FL"